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    General FAQ

    • What is is a boat rental marketplace where you can select a boat in a location of your choice and book it as easily as a hotel room. We are not an agent; we simply connect holidayers with charters for an amazing experience on the sea. No booking fees, a simple online booking process, real time availabilities, a professional service - without the additional hassle of contacting several companies.

    • Where are Zizooboats available?

      Our charter boats are available all around the world, and we are adding new locations every day.

    • What currencies does Zizooboats accept?

      EUR and GBP. Soon we will be accepting other currencies too!

    • I have a question and want to speak to a human.

      Please email us at or call us at +44 800-151-0165

    FAQ for Holidayers

    • Can I message the charter company before booking a boat?

      Yes! While looking at a specific boat listing you can click Send Message below the charter’s logo photo. The charter will be notified and will respond to you ASAP.

    • How do I know where the boat is located?

      You can check where the boat is located and see information about its location on the Boat Listings page. Click on the Location tab positioned on the left side of the boat page.

    • After I make a booking request how much time does the charter have to respond?

      The charter has 24 hours to accept or reject your booking. We will be giving them an extra nudge to make sure they quickly respond!

    • When will I receive the charter’s contact details?

      After you confirm the booking you will receive the charter’s details straight away.

    • Where can I see my booking details?

      Log in. Then, click on the Account tab at the top right of the page and select Dashboard. On the dashboard you will be able to see a separate tab with My Bookings, where your booking details are stored.

    • When and how can I check-in to my boat?

      The check-in-/check-out times are usually stated on the Boat Listings page. You can message the charter if you want more details about check-in and checkout procedures.

    • How do I know that the charter I book with is reliable and the boat will be in good condition?

      We have a rigorous boat acquisition process to ensure we only work with reliable charters that have boats in good condition.

    • Why does the max capacity of the boat exceed the number of beds?

      Some boats have expandable sofa beds in the living area. You can see all bed types in the details section of the Boat Listings page.

    • What do I need to do when the number of people in my group changes (after the booking is made)?

      As long as the number of guests does not exceed the max capacity of the boat (you can see this on the Booking Details tab) you are fine. If the number of guests does exceed the max capacity, please contact the charter to book another boat.

    • How do I know if a boat I like suits my needs and has the right equipment?

      Our boat acquisition team ensures that all the relevant details for each boat are listed on the site. You can view all the details of the boat and its unique description in the Boat Listings page. If in doubt you can always message the charter.

    • Can rental prices change?

      Yes, similarly, as with hotels, boat prices depend very much on the time of the year, demand for the boat and owners giving discounts.

    • Can I write a review of my holiday?

      After you checkout from the boat, you will receive a request via email asking you to review the trip.

    • What boat license will I need for my trip?

      To rent a boat in most countries you will need an internationally recognized license (ICC, Radio License, CEVNI). IF – you do not have a license we provide the possibility of booking a skipper with all our boat rentals, allowing you to enjoy the sea while the skipper does the hard work for you!

    • How much should I budget for the trip and what additional costs can I expect?

      Every boat listing has a budget section where you can see any extra costs you will need to consider for your trip. Costs can accumulate in the following areas: crew and staff, cleaning, extra excursions, vaccinations, visas, fuel, taxes, and additional fees at the port such as parking fees, disposal costs and the rental of extra equipment.


    • Can I pay through the website?

      Yes, you have to. All payments on our website are handled by a leading European payment provider, making them completely safe and secure.

    • What payment methods do you offer?

      We offer credit card payments and bank transfer. Also, you can choose to pay for the booking in one instalment or in two instalments.

    • What is meant by ‘payment in 2 instalments’?

      It means that your payment is made in two equal instalments, each amounting to 50% of the full booking price. The first instalment is paid immediately and the second one has to be paid, at least, 30 days prior to check-in.

    • Do I get a booking confirmation and receipt?

      Yes, you will receive a booking confirmation with your reference number immediately upon booking. You will also receive an invoice for the trip from the charter company.

    • Will I have to pay for any extras?

      Each boat listing has a list of included services/extras (i.e. cleaning fees etc.) that are included in the rental price. You may choose to add a skipper and the booking price will immediately update to include this charge. Fuel charges and marina fees are not included in the price.

    • What about the deposit?

      The charter company may ask you to pay a refundable deposit upon arrival (as insurance against damages). The deposit amount is stated on the Boat Listings page.


    • What is the cancellation policy?

      Each charter company defines its own cancellation policy. It explains exactly when you can cancel your booking and what amount of money will be refunded to you. Please read it carefully before booking.

    • I want to cancel my booking.

      Please contact the charter company that you booked with. Otherwise give our customer services a call and we will help you handle it.

    FAQ Using Zizooboats for Charters/Boat Owners

    • Is it free to list my boats?

      Yes, it is completely free!

    • How can I add my fleet/boat to the website?

      The procedure is really simple. Please email us at and one of our boat Acquisition Associates will get back to you shortly with instructions.

    • From which countries can charters/boat owners add their boats to the website?

      Boats from anywhere in the world can be added to the website!

    • What does my Zizooboats account allow me to do?

      In your account you have a boat management tool which lets you: add boats, manage bookings, add details, add/remove photos, update boat availability, provide payment details, set prices, define cancellation policies and see an overview of all payments including already paid and outstanding payments.

    • What should I do when I receive a booking request?

      Both questions and booking requests from customers should be answered as quickly as possible. You have 24 hours to reject or accept any booking.

    • How much time do I have to reply to a booking request?

      24 hours

    • Can I reject bookings?

      Yes, if the boat is not available feel free to reject a request and update your calendar accordingly.

    • Can guests cancel their bookings?

      Yes, guests can cancel their booking at any time but are subject to your cancellation policy. Once the booking has been cancelled it will be available for booking on our website again.

    • What cancellation policies apply?

      The cancellation policy is up to you. We suggest that you make it as lenient as possible as this is what, nowadays, influences customers’ booking decisions.

    • Do we have to answer all requests?

      It is imperative to answer all customer requests. Giving fast and good responses will help increase your bookings.

    • Why is my boat not appearing in search results?

      It might be that the boat listing is not complete. For assistance please contact

    • Where can I see my bookings?

      Click on Account (top right hand of the page) – Dashboard – My Bookings.

    • How do I change the price for my boats?

      Click on Account – My Boats – and amend the prices of each boat. If you want our assistance in amending more than one boat at a time, email your dedicated Acquisition Associate or

    • How can I increase the number of bookings I receive through Zizooboats?

      Keeping the boat listings in perfect condition, providing nice photos, writing descriptions, making sure your calendar and pricing are updated, and responding quickly to customers will help drive sales on the website. Zizooboats has an editorial team that will assist you in making sure your listings look amazing.

    • Can I promote our boats on other rental platforms and social media?

      Yes, absolutely.

    • Why does Zizooboats need my bank details?

      Our payments are made through the website so we need your payment details in order to transfer the money to you immediately.

    • What does ‘minimum stay’ mean?

      This is the minimum number of days your guests can rent your boats. The more flexible you are, the more bookings you will get!

    • How can I get good reviews?

      We encourage all our customers to write reviews about their experience. Giving a good customer service will ensure that guests write good reviews and this, in return, will help your boats get more bookings.


    • When do I receive the payment?

      The client has two payment options. The chosen payment method will be stated in the booking request (credit card, bank transfer, instalments or single payment). In the case of credit card payment: The payment will be transferred to you immediately after you accept the booking request (it might take a couple of days to arrive). In the case of bank transfer: the guest has 5 days to make the payment. You are able to check the payment status anytime by logging-in to the website and checking My Bookings.

    • Can I specify my preferred payment method?

      The payment method is chosen by the client, which means that you can either accept it or reject it.

    • What is the deadline for paying via bank transfer?

      Clients are allowed to pay by bank transfer up to 14 days prior to check-in.

    • If a client chooses to pay in 2 instalments – when is the deadline for the payment of the second instalment?

      The deadline for the client to pay the second instalment is 30 days prior to the check-in date. We will let you know once the payment has been made.

    • How are security deposits handled?

      For now, that is something that you should do directly with the client (we do not keep deposits and they shouldn’t be included in the booking price that the client is paying on our site!). Please be sure to state clearly the relevant security deposit that the client needs to pay upon arrival.

    • What currencies do you support?

      At the moment you can choose to receive payments in EUR. Soon, we will be accepting other currencies too!

    • Any other questions?

      Please call us at +44 800-151-0165 or email us at