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    GeneralFAQ for HolidayersFAQ for Charters

    General

    What is zizoo.com?

    Zizoo.com is the world’s leading online boat rental markeplace that makes renting a boat for your next sailing holiday a breeze. Whether you’re new to sailing or a well-seasoned seafarer, Zizoo makes boat holidays accessible and easy to organise for everyone. With Zizoo, booking a boat in your hometown or abroad is as simple as reserving a hotel online. You’ll be supported every step of the way with the help of our sales associates who will help you find the perfect boat for your trip. You won’t have to pay any booking fees and will avoid the hassle of contacting several companies and charters.

    So if  you are looking to escape to a tropical paradise, seeking luxury and style or planning to explore the world’s best party islands, Zizoo helps you experience a boat holiday in a way that suits you best.

    How do I book a boat?

    Select your destination and browse through our selection of over 8,000 sailboats, catamarans, gulets, speedboats and motorboats available in over 30 different countries around the world. Once you’ve chosen your boat and entered your check-in and check-out dates, you can click on “Instant Book”, which allows you to quickly reserve and pay for your boat.

    Alternatively, you can get assistance from our team of experts who will help you find the best boat at a competitive price. Simply click on “Create Request” and fill-out the short form and our team will be in touch with a great offer for you. This service is free of charge.

    What currencies does Zizooboats accept?

    EUR, GBP and USD. Soon we will be accepting other currencies too.

    I have a question and want to speak to a human.

    Please email us at customers@zizoo.com or call us at +44 800-151-0165

    FAQ for Holidaymakers

    Can I message the charter company before booking a boat?

    Yes, simply send us a request and one of our team members will put you in contact with the charter.

    How do I know where the boat is located?

    You can check where boats are and see information about the location on the Boat’s Listing Page where you’ll find a map of the marina.

    How much time does the charter have to respond after I make a booking request?

    The charter has 24 hours to accept or reject your booking. 

    When will I receive the charter’s contact details?

    You will receive the charter’s details after the Charter confirms the booking.

    Where can I see my booking details?

    Log in, click on your name in the right hand corner and select ‘Dashboard’. From here, you can select ‘My Trips’ and manage your booking.

    When can I check-in to my boat?

    The check-in-/check-out times are usually stated on the Boat Listing Page. Message the charter directly for more details about check-in and checkout procedures.

    What do I need to do when the number of people in my group changes after the booking is made?

    The number of guests should not exceed the maximum capacity of the boat (you can find this number under ‘My Trips’ in your ‘Dashboard’). If the number of guests exceeds the maximum capacity, please contact us at customers@zizoo.com.

    Can rental prices change?

    Yes, as with hotels, boat prices very much depend on the time of the year, demand for the boat and discounts offered by the charters. Contact our team to discover the optimum booking times for your chosen destination.

    Can I write a review of my holiday?

    We’d love to hear from you - we are always on the lookout for new ways to improve our services. After you checkout from the boat, you will receive a request via email asking you to review the trip. You also have the opportunity to post your reviews on our social platform media platforms.

    What boat license will I need for my trip?

    To rent a boat in most countries, you will need an internationally recognised license (ICC, Radio License, CEVNI). If you do not have a license, we offer the possibility of booking a skipper with all our boat rentals, allowing you to relax and enjoy your seafaring holiday while the skipper does the hard work for you. For more information about boat licenses and skippers, please have a look at our post “Do I Need a License to Rent a Boat?”.

    What additional costs can I expect?

    Every boat listing offers information on additional costs that may occur. When planning your trip, you should consider the costs of: crew and staff, cleaning, visas, fuel, taxes, and additional fees at the port such as mooring and parking fees, disposal costs and the rental of extra equipment. It should be noted that fuel charges and marina fees are not included in the price. You may also choose to add a skipper for an additional daily fee.

    What is a Transit Log?

    The transit log is a standard fee that covers the taxes and license fees payable at the marina directly to the charter company. It is a fee that varies depending on the boat, the charter company as well as the country, and must be paid no matter which charter agency you choose.

    What is a Tourist Tax?

    The Tourist Tax is a tax that certain municipalities or regions charge tourists which serves as a contribution towards the maintenance of local facilities. It is normally a small, daily charge that is stated per person per day (for example, €1 EUR per person and per day) and is paid at the marina to the charter company. The amount will differ by country.

    Payments

    What payment methods do you offer?

    We offer payment options by credit card and bank transfer. All payments on our website are handled by a leading European payment provider, making them completely safe and secure. You can also choose to pay for the booking in one or two instalments. The first instalment is paid immediately and the second one has to be paid, at least 30 days prior to check-in.

    When you choose to pay by credit card, each instalment is automatically taken off your card on the stated date. If you choose to pay by bank transfer, you will receive an invoice for each instalment, which you must pay by the stated date. If payment is not received in time you will lose the reservation.

    When will I receive a booking confirmation?

    You will receive a booking confirmation with your reference number immediately upon booking. The charter will then send you a contract with the details of your trip.

    Will I have to pay for any extras?

    Each boat listing has a list of included services/extras (i.e. cleaning fees etc.) that are included in the rental price. You may choose to add a skipper and the booking price will immediately update to include this charge. Fuel charges and marina fees are not included in the price.

    What is the purpose of the deposit?

    The deposit is pre-authorised on your credit card when you arrive at the marina to pick up your boat, and it is returned back on the card at the end of the trip  as long as the boat has passed inspection.

    Cancellations

    What is the cancellation policy?

    Zizoo offers a full refund for cancellations made within 24 hours of booking. For cancellations made up to 7 days after the booking date, a 12% handling fee is retained.

    For bookings cancelled up to 30 days before the check-in date, a 50% refund of the total amount is applied. Cancellations made within less than 30 days of the check-in date are not eligible for refund.

    Please be aware that the conditions of our charter partners’ own policies apply. If you have further questions regarding our cancellation policy, please contact our customer support team.

    I want to cancel my booking.

    Please contact the charter company that you booked with. Otherwise give our customer services a call and we will help you handle it.

     

    FAQ for Charters

    Is it free to list my boats?

    Yes, it is completely free!

    How can I add my fleet/boat to the website?

     

    The procedure is really simple. Please email us at partners@zizoo.com and one of our Boat Acquisition Associates will get back to you shortly with instructions.

    From which countries can charters/boat owners add their boats to the website?

    Boats from anywhere in the world can be added to the website.

    What does my Zizoo account allow me to do?

    In your account you have a boat management tool which lets you add boats, manage bookings, add details, add/remove photos, update boat availability, provide payment details, set prices, define cancellation policies and see an overview of all payments including already paid and outstanding payments.

    What should I do when I receive a booking request?

    Both questions and booking requests from customers should be answered as quickly as possible. You have 24 hours to reject or accept any booking.

    How much time do I have to reply to a booking request?

    24 hours.

    Can I reject bookings?

    Yes, if the boat is not available feel free to reject a request and update your calendar accordingly.

    Can guests cancel their bookings?

    Yes, guests can cancel their booking at any time, but are subject to your cancellation policy. Once the booking has been cancelled it will be available for booking on our website again.

    Do we have to answer all requests?

    It is imperative to answer all customer requests. Giving fast and good responses will help increase your bookings.

    Why is my boat not appearing in search results?

    It might be that the boat listing is not complete. For assistance please contact partners@zizoo.com

    Where can I see my bookings?

    Login to your account and then click on your name (top right hand of the page) to access your Dashboard and an overview of your Bookings.

    How do I change the price for my boats?

     

    Login and click on your name and then “My Boats”  to amend the prices of each boat. If you want our assistance in modifying more than one boat at a time, email your dedicated Acquisition Associate or partners@zizoo.com.

     

    How can I increase the number of bookings I receive through Zizoo?

     

    Keeping the boat listings in perfect condition, providing nice photos, writing descriptions, making sure your calendar and pricing are updated, and responding quickly to clients will help drive sales.  Zizoo has an editorial team that will assist you in making sure your listings look amazing.

    Can I promote our boats on other rental platforms and social media?

    Yes, absolutely.

    Why does Zizoo need my bank details?

    Our payments are made through the website so we need your payment details in order to transfer the money to you immediately.

    What does ‘minimum stay’ mean?

    This is the minimum number of days your guests can rent your boats. The more flexible you are, the more bookings you will get!

    How can I get good reviews?

    We encourage all our customers to write reviews about their experience. Giving a good customer service will ensure that guests write good reviews and this, in return, will help your boats get more bookings.

    Payments

    When do I receive the payment?

    The client has two payment options. The chosen payment method will be stated in the booking request (credit card, bank transfer, instalments or single payment). In the case of credit card payment: The payment will be transferred to you immediately after you accept the booking request (it might take a couple of days to arrive). In the case of bank transfer: the guest has 5 days to make the payment. You are able to check the payment status anytime by logging-in to the website and checking My Bookings.

    Can I specify my preferred payment method?

    The payment method is chosen by the client, which means that you can either accept it or reject it.

    What is the deadline for paying via bank transfer?

    Clients are allowed to pay by bank transfer up to 14 days prior to check-in.

    If a client chooses to pay in 2 instalments – when is the deadline for the payment of the second instalment?

    The deadline for the client to pay the second instalment is 30 days prior to the check-in date. We will let you know once the payment has been made.

    How are security deposits handled?

    For now, that is something that you should do directly with the client (we do not keep deposits and they shouldn’t be included in the booking price that the client is paying on our site!). Please be sure to state clearly the relevant security deposit that the client needs to pay upon arrival.

    What currencies do you support?

    At the moment you can choose to receive payments in EUR. Soon, we will be accepting other currencies too!

    Any other questions?

    Please call us at +44 800-151-0165 or email us at hello@zizoo.com