Our Updated Refund Policy and Flexible Payment Plan

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Updated 30 March 2020

COVID-19 AND ZIZOO’S REFUND POLICY 

Recommended boats

Motor boat Ferretti 450 (2020)
  • group_add 12 Guests
  • bathtub 2 Bathrooms
  • sentiment_satisfied_alt Optional skipper
  • hotel 2 Cabins
Sailboat Bavaria C57 (2018)
  • group_add 12 Guests
  • bathtub 3 Bathrooms
  • sentiment_satisfied_alt Optional skipper
  • hotel 5 Cabins

Starting now and until further notice, we’ll offer a refund on the cost of your future Zizoo boat booking, including any costs already incurred, if your booking is within a country listed as an Affected Area by WHO, and in the case of one or more of the following*

  • An International travel ban is set in your destination, preventing you from travel outside of your country
  • You or a member of your crew has contracted COVID-19
  • The World Health Organization declares a high risk of exposure to COVID-19 in the region to be traveled to and recommends avoiding travel in that region 

*Affected areas are considered those countries, provinces, territories, or cities experiencing ongoing transmission of COVID-19, in contrast to areas reporting only imported cases. This guarantee applies to FUTURE bookings and is redeemable up to two weeks prior to the first day of your trip.

Recommended boats

Catamaran Privilege 465 (2003)
  • group_add 9 Guests
  • bathtub 4 Bathrooms
  • sentiment_satisfied_alt Optional skipper
  • hotel 4 Cabins
Catamaran Lagoon 420 (2008)
  • group_add 11 Guests
  • bathtub 4 Bathrooms
  • sentiment_satisfied_alt Optional skipper
  • hotel 5 Cabins

QUESTIONS ABOUT A BOOKING MADE BEFORE FEBRUARY 26, 2020?

Customers with existing bookings who are concerned about their upcoming trips are advised to contact the charter partner directly as cases vary depending on the location and local government recommendations. Zizoo is here to support you with this communication if needed. Feel free to contact your sales agent or get in touch with our team at customers@zizooboats.com.

A STRESS-FREE PAYMENT OPTION

Recommended boats

Sailboat Beneteau Oceanis 51.1 (2018)
  • group_add 12 Guests
  • bathtub 4 Bathrooms
  • sentiment_satisfied_alt Optional skipper
  • hotel 6 Cabins
Sailboat Beneteau Cyclades 39.3 (2007)
  • group_add 9 Guests
  • bathtub 2 Bathrooms
  • sentiment_satisfied_alt Optional skipper
  • hotel 3 Cabins

In addition, we’re introducing a new flexible payment plan: Any new booking (with a check-in after June 15) can now be canceled and refunded within 30 days of booking, with no down payment necessary and no questions asked

Recommended boats

Sailboat Beneteau Oceanis 461 (2020)
  • group_add 10 Guests
  • bathtub 3 Bathrooms
  • sentiment_satisfied_alt Optional skipper
  • hotel 5 Cabins
Sailboat Hanse 385 (2015)
  • group_add 8 Guests
  • sentiment_satisfied_alt Optional skipper
  • hotel 3 Cabins