COVID-19 AND ZIZOO’S REFUND POLICY
Starting now and until further notice, we’ll offer a refund on the cost of your future Zizoo boat booking, including any costs already incurred, if your booking is within a country listed as an Affected Area by WHO, and in the case of one or more of the following*:
- An International travel ban is set in your destination, preventing you from travel outside of your country
- You or a member of your crew has contracted COVID-19
- The World Health Organization declares a high risk of exposure to COVID-19 in the region to be traveled to and recommends avoiding travel in that region
*Affected areas are considered those countries, provinces, territories, or cities experiencing ongoing transmission of COVID-19, in contrast to areas reporting only imported cases. This guarantee applies to FUTURE bookings and is redeemable up to two weeks prior to the first day of your trip.
QUESTIONS ABOUT A BOOKING MADE BEFORE FEBRUARY 26, 2020?
Customers with existing bookings who are concerned about their upcoming trips are advised to contact the charter partner directly as cases vary depending on the location and local government recommendations. Zizoo is here to support you with this communication if needed. Feel free to contact your sales agent or get in touch with our team at email@example.com.
A STRESS-FREE PAYMENT OPTION
In addition, we’re introducing a new flexible payment plan: Any new booking (with a check-in after June 15) made with a credit card with a down payment of just 15% — whether in an affected area or not — can now be canceled and refunded within 30 days of booking, with zero charge and no questions asked.