The rapid spread of COVID-19 has sprouted feelings of worry and indecision about the future across the globe. But it’s also activated a wave of international support and community. We at Zizoo want to join in this latter effort by offering our assurances to our customers. 

First and foremost, your safety is our priority. And while the World Health Organization (WHO) continues to advise against the application of travel restrictions to countries experiencing COVID-19 outbreaks, we’ve also updated our cancellation policy to reflect potential new scenarios. 

COVID-19 AND ZIZOO’S REFUND POLICY FOR FUTURE BOOKINGS 

Starting now and until further notice, we’ll offer a refund on the cost of your future Zizoo boat booking, including any costs already incurred, if your booking is within a country listed as an Affected Area by WHO, and in the case of one or more of the following*

  • An International travel ban is set in your destination, preventing you from travel outside of your country
  • You or a member of your crew has contracted COVID-19
  • The World Health Organization declares a high risk of exposure to COVID-19 in the region to be traveled to and recommends avoiding travel in that region 

*Affected areas are considered those countries, provinces, territories, or cities experiencing ongoing transmission of COVID-19, in contrast to areas reporting only imported cases. This guarantee applies to FUTURE bookings and is redeemable up to two weeks prior to the first day of your trip. 

In addition, we’re introducing a new flexible payment plan: Any new booking (with a check-in after June 15) made with a credit card with a down payment of just 15% — whether in an affected area or not — can now be canceled and refunded within 30 days of booking, with zero charge and no questions asked. 

Our hope is that you continue to book with confidence, and lean into the joy and restorative power of boat holidays that we’ve always trusted. 

QUESTIONS ABOUT A BOOKING MADE BEFORE FEBRUARY 26, 2020?

Customers with existing bookings who are concerned about their upcoming trips are advised to contact the charter partner directly as cases vary depending on the location and local government recommendations. Zizoo is here to support you with this communication if needed. Feel free to contact your sales agent or get in touch with our team at customers@zizooboats.com.

SAFE TRAVEL TIPS

Additionally, for travelers who wish to exercise an extra level of caution when they travel, we’d like to point them to WHO’s recommended protective measures against COVID-19, including washing hands frequently and practicing respiratory hygiene. See the full list of WHO’s recommendations here or view the official video here. 

Before embarking on your trip, we’d additionally advise you to review travel guidance and health advisories issued by both your home country and your destination country. If you don’t see your country listed below, check online for the correct authority. 

Zizoo continues to monitor the situation and will inform affected travelers of any essential new advisories as soon as possible. 

We’ll never leave you stranded. If you have any additional questions, please do not hesitate to get in touch with your Boat Holiday Expert.

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